Neos delayed
your flight?
You're owed money.
EU law entitles you to up to €600 in compensation.
Takes 3 minutes to check. No win, no fee.
No win, no fee · Takes 3 min · 93% success rate
Neos — Fleet Overview
Aircraft fleet composition and age data
🛩️ Aircraft Types in Service
Get your money in 3 steps
We handle the legal complexity so you don't have to.
Enter your Neos flight number and date. Our system instantly checks if EC 261/2004 applies.
Fill in your details once. Our partners at AirHelp take it from there — letters, legal pressure, the works.
Money lands in your account. Average payout: €318. Only pay if you win — 35% service fee, zero upfront.
How much is Neos owed you?
The amount depends on your flight distance and delay length. Under EC 261/2004, fixed amounts apply.
Any Neos flight departing from the EU, regardless of destination.
You can claim for delayed flights up to 6 years ago in most EU countries.
AirHelp only charges a 35% service fee when your claim is won. Zero risk.
Our legal team knows how to push back when airlines cite 'extraordinary circumstances.'
Never stress about
Neos delays again
AirHelp+ gives you proactive protection — automatic monitoring, fast-track airport assistance, and lounge access.
Cancel anytime. No commitment.
Delayed flights. Real compensation.
Neos is an Italian charter and leisure carrier based at Milan Malpensa Airport, operating long-haul holiday flights to destinations in Africa, Asia, the Middle East, and the Americas. Its fleet of 18 aircraft includes Boeing 737 MAX 8s, Boeing 737-800s, and Boeing 787-9s, with an average fleet age of 7.6 years — a relatively modern setup for a charter operator. Neos passengers on charter flights departing from Italian or other EU airports are protected by EC 261/2004. Despite the leisure and group-booking nature of Neos's operations, the airline must honour EU passenger rights, including compensation of up to €600 for long-haul flights delayed by more than 4 hours. EU Regulation EC 261/2004 entitles you to fixed compensation — regardless of what the airline tells you.
When can you claim?
If your Neos flight arrived 3+ hours late — regardless of stated reason — you may be entitled to up to €600.
Cancellations announced less than 14 days before departure trigger the same fixed compensation amounts.
If Neos bumped you due to a full flight, you're entitled to compensation plus a full refund or rerouting.
In most EU countries, you can claim compensation retroactively for disrupted flights up to 6 years ago.
Neos — Popular Routes
Routes operated by Neos with EU flight compensation under EC 261/2004.
Neos — Airports Served
Airports where Neos operates flights covered by EU passenger rights.